Telehealth Instructions

UVNN offers patients convenient, telehealth appointment options that are conducted virtually via GoToMeeting. Please follow the instructions below to access the meeting space via desktop for Windows, desktop for MAC, or the mobile app on a smart device. We recommend patients set up the GoToMeeting in advance of their scheduled appointment time.

Download the Desktop App for Windows

1. Select the “Get the app now and be ready when your first meeting starts: https://meet.goto.com/install” in the emailed invitation or by entering the address into your browser address bar.

2. Select the Download button to get started.

3. The GoTo Meeting Installer.exe file will download onto your computer. If you’ve downloaded this file before, some or all of the next steps will be skipped. In this case, go straight to joining or starting a meeting from the desktop app.

4. Depending on the web browser you’re running, complete the GoTo Meeting Installer.exe file download as follows.

  • Google Chrome – Select GoTo Meeting Installer.exe in the lower download toolbar. If prompted, click Run.
  • Mozilla Firefox – Select Save File > Download icon > GoTo Meeting Installer.exe in the drop-down menu. If prompted, select Run.
  • Internet Explorer – Select Run in the lower pop-up message.

5. The GoTo Opener app will automatically launch. We recommend you do not uninstall the app at a later time. If uninstalled, you’ll need to go through the installation process again.

6. The GoTo desktop app will open, which means you’ve successfully installed the desktop app!

Download the Desktop App for Mac

1. Select the “Get the app now and be ready when your first meeting starts: https://meet.goto.com/install” in the emailed invitation or by entering the address into your browser address bar.

2. Select the Download button to get started.

3. The GoTo Opener.dmg file will download onto your computer. Depending on your browser, click the file to download as follows. If you’ve downloaded this file before, some or all of the next steps will be skipped. In this case, you can go straight to joining or starting a meeting from the desktop app.

  • Google Chrome – Select GoTo Opener.dmg in the lower download toolbar.
  • Mozilla Firefox – Make sure “Open with” is selected and select OK.
  • Apple Safari – Select the Download icon in the upper toolbar and double-click GoTo Opener.dmg in the drop-down list.

4. To complete the GoTo Opener.dmg file download, double-click the GoTo Opener app in the window and then Open. Select the “Don’t warn me when opening applications on this disk image” check box to avoid being prompted with the dialog again.

5. The GoTo Opener will automatically launch and open the GoTo desktop app, which means you’ve successfully installed the desktop app! Download App for Smart Devices

  • Open the App Store or Google Play App on your smart device.
  • Search “GoToMeeting”. Download the free app to your device.
  • You do not need to create an account/login to use. Once you open the app, be sure to allow your microphone and camera. Both are required for your appointment.

Download App for Smart Devices

1. Open the App Store or Google Play App on your smart device.

2. Search “GoToMeeting”. Download the free app to your device. Look for this icon:

3. You do not need to create an account/login to use. Once you open the app, be sure to allow your microphone and camera. Both are required for your appointment.

4. From the provided email or communication from the office, enter the 9 digit Access Code aka Meeting ID into the Field on the Join A Meeting Page.

Please contact our office with questions or concerns at (603) 448-0447 or email info@uvnn.com.